Effective Date: 01-09-2026
At Brandylo, we understand that circumstances may change and you may occasionally need to cancel or modify your purchase. We aim to accommodate your requests seamlessly while ensuring our order fulfillment process remains highly efficient.
1. The Cancellation Window
Orders may be cancelled before they have been processed or dispatched. Once an order has been processed or handed over to the courier, it can no longer be cancelled.
2. How to Request a Cancellation
To ensure your cancellation is handled immediately, please reach out to our customer support team as soon as possible:
● Email: support@brandylo.com
● WhatsApp / Phone: 0305-1177999
Please include your Order ID and the phrase "Order Cancellation" in your subject line or message. This allows our team to locate and pause your shipment instantly.
3. Late Cancellations (Post-Dispatch)
Our logistics team works diligently to pack and ship orders quickly to meet our delivery standards. If your order has already been processed or handed over to our courier partners, we will unfortunately no longer be able to cancel or modify it.
If this occurs, you may simply refuse the parcel upon delivery (for Cash on Delivery orders) or follow our standard Return & Refund Policy once the item arrives.
4. Refunds for Pre-Paid Orders
If you successfully cancel a pre-paid order within the allowed timeframe, a full refund will be automatically initiated to your original method of payment. Please allow standard banking timelines (typically 3 to 5 business days) for the reversed amount to reflect in your account.
Thank you for choosing Brandylo.
www.brandylo.com