Effective Date: 01-09-2026
📦 ORDERS
Q: How do I place an order?
A: Simply browse our products, select your desired products, and click "Add to Cart." Once you are ready, proceed to checkout, enter your shipping details, and follow the simple prompts to complete your purchase.
Q: Will I receive an order confirmation?
A: Absolutely. After placing your order, you will promptly receive an order confirmation using the contact details you provided at checkout.
Q: Can I cancel my order?
A: Orders may only be cancelled before they have been processed or dispatched. Please refer to our Cancellation Policy for complete details.
Q: Can I change my order after placing it?
A: If your order has not yet been dispatched from our facility, please contact our support team immediately to request modifications. Once an order is handed over to the courier, we are unable to make changes.
Q: What should I do if I entered the wrong shipping address?
A: Please contact us immediately. If your order has not yet been processed or dispatched, we will do our best to update your shipping details before it leaves our facility.
🚚 SHIPPING
Q: How long does delivery take?
A: Delivery usually takes 3 to 5 business days, depending on your city and local courier routes.
Q: Do you deliver all over Pakistan?
A: Certainly. We proudly provide secure and reliable nationwide delivery across all of Pakistan.
Q: Is shipping free?
A: We currently offer free shipping on all orders.
Q: Can I open my parcel before making payment?
A: Courier companies generally do not allow parcels to be opened before payment. If you receive a damaged or incorrect item, please contact our support team immediately and we will assist you according to our Return & Refund Policy.
💳 PAYMENTS
Q: What payment methods do you accept?
A: For your convenience and security, we accept the following payment methods:
● Cash on Delivery (COD)
● Bank Transfer
● JazzCash
● EasyPaisa
● Secure Debit/Credit Card payments
🔄 RETURNS & REFUNDS
Q: Can I return my order?
A: Of course. We offer a hassle-free 7-day return policy. Items must be unworn, unused, and in their original packaging.
Q: How long do refunds take?
A: Once your return is received and inspected by our team, approved refunds are typically processed within 3 to 5 business days.
📞 SUPPORT
Q: How can I contact Brandylo?
A: Our dedicated customer support team is always here to assist you. You can reach us via:
● Email: support@brandylo.com
● WhatsApp: 0305-1177999
● Business Hours: Monday to Saturday, 9:00 AM - 6:00 PM (PKT)
🔒 PRIVACY
Q: Is my personal information secure?
● A: Rest assured, your privacy is our utmost priority. We employ strict security measures and protect your personal information entirely in accordance with our Privacy Policy.
Thank you for choosing Brandylo.
www.brandylo.com