Effective Date: 01-09-2026
This Privacy Policy describes how Brandylo collects, uses, discloses, and protects your personal information when you visit or make a purchase from brandylo.com or communicate with us.
We are committed to handling your personal information responsibly and in accordance with applicable laws where required.
1. Personal Information We Collect
When you visit our Site, interact with our services, or place an order, we collect specific categories of information to provide you with a smooth and secure shopping experience.
A. Device & Interaction Information
When you access brandylo.com, we automatically collect technical details about your device and browsing activity, including:
● Technical Identifiers: IP address, browser type and version, time zone setting, language preferences, operating system, and unique cookie identifiers.
● Engagement Data: Pages or products viewed, items added to cart, search terms used, referral links, and navigation behavior across the Site.
● Purpose: To load the Site accurately, optimize layout performance, conduct internal analytics, diagnose server issues, and secure our network against fraudulent activity.
● Method of Collection: Automatically captured via cookies, log files, web beacons, and tracking pixels (such as Google Analytics 4 and Meta/Facebook Pixel).
B. Order & Account Information
When you make a purchase or attempt to purchase through the Site, we collect details necessary to fulfill your transaction, including:
● Contact Details: Full name, primary email address, and contact phone number.
● Shipping & Billing Information: Complete billing address and destination shipping address.
● Transaction Details: Payment confirmation details, order history, and commercial invoices.
● Purpose: To process payments, arrange delivery, send transactional notifications (order confirmations, shipping updates, and invoices), screen for potential fraud or risk, and handle customer service requests.
C. Customer Support Data
If you reach out to our support channels via email, phone, or message, we collect any communication records, images, or notes provided to resolve your inquiries or order claims.
2. How We Use Your Personal Information
We process your data for legitimate commercial and operational purposes, including:
● Order Fulfillment: Processing payments, fulfilling orders, managing logistics, and providing customer support.
● Marketing & Communications: Sending promotional materials, product updates, and personalized offers (subject to your communication preferences).
● Analytics & Optimization: Evaluating store engagement, evaluating marketing campaign efficiency, and improving our catalog and layout.
● Security & Fraud Prevention: Verifying transactions, monitoring for suspicious activity, and protecting store integrity.
● Legal Compliance: Fulfilling tax obligations, record-keeping, and addressing valid administrative or regulatory requests.
3. Sharing Your Information
We do not sell, rent, or trade your personal data. We share your information strictly with trusted service providers who assist us in operating our storefront and delivering services. who assist in operating our storefront and delivering services:
● Platform Provider: Our storefront operates on Shopify, which securely processes and stores store data under industry-standard security measures.
● Analytics & Advertising Partners: We share limited usage data with platforms like Google Analytics and Meta (Facebook) to analyze customer behavior and deliver targeted advertisements.
● Couriers & Payment Processors: Necessary shipping coordinates and order details are provided to our delivery partners to complete doorstep order fulfillment.
● Legal & Regulatory Authorities: We may disclose your information if required by law, subpoena, or government inquiry, or when necessary to enforce our Terms of Service and protect our rights.
4. Behavioral Advertising & Opt-Out Protocols
We utilize tracking technologies to deliver targeted marketing communications and relevant product recommendations across third-party platforms.
If you prefer to restrict targeted advertising, you can opt out through the following management platforms:
● Google Ad Settings: https://adssettings.google.com
● Meta (Facebook) Ad Preferences: https://www.facebook.com/adpreferences
● Digital Advertising Alliance Opt-Out: http://optout.aboutads.info/
5. Cookies and Tracking Technologies
Cookies are small data files placed on your device to enhance site navigation, remember preferences, and gather analytical data.
You can control or disable cookies through your web browser settings. Please note that disabling essential cookies may impact certain functionality and features of brandylo.com, such as cart saving and checkout performance.
6. Your Rights and Data Autonomy
Depending on your geographic location, you have specific rights regarding your personal information:
● Access: The right to request access to the personal data we hold about you.
● Correction: The right to request updates or corrections to inaccurate details.
● Erasure: The right to request the deletion of your personal data from our servers, subject to legal and accounting retention requirements.
● Data Portability: The right to receive a copy of your personal information in a structured, standard format.
To exercise any of these rights, please contact our support team using the details provided below.
7. Data Retention & Security
● Retention: We retain order records for legal, tax, accounting, and warranty purposes unless you submit a valid request for data erasure.
● Security: We maintain technical and administrative security safeguards to protect your personal information against unauthorized access, loss, or disclosure. However, no internet transmission or electronic storage is 100% secure.
8. Policy Updates
We may update this Privacy Policy periodically to reflect operational changes, store updates, or legal compliance updates. The revised policy will be posted directly on this page with an updated "Effective Date."
9. Contact Us
If you have questions about this Privacy Policy, wish to exercise your rights, or have a customer service request, please contact us at:
Brandylo
● Email: support@brandylo.com
● WhatsApp / Phone: 0305-1177999
● Business Hours: Monday to Friday, 9:00 AM – 6:00 PM
Thank you for choosing Brandylo.
www.brandylo.com