Effective Date: 01-09-2026
At Brandylo, we stand behind the quality of our products. However, if you are not entirely satisfied with your purchase, we are here to help. Our return and refund process is designed to be as seamless and hassle-free as possible.
1. Return Window
We offer a 7-day return policy. This means you have 7 days after receiving your item to request a return. If 7 days have passed since your delivery, unfortunately, we cannot offer you a refund or exchange.
2. Eligibility for Returns
To be eligible for a return, your item must meet the following the following eligibility requirements:
● The item must be unused, unworn, and in the exact same condition that you received it.
● It must be in the original packaging, with all brand tags and seals intact.
● A receipt or proof of purchase (Order ID) is required to process your request.
3. Non-Returnable Items
For hygiene and safety reasons, certain types of items cannot be returned. These include:
● Gift cards or promotional free items.
● Items purchased during a clearance or final sale event.
4. How to Initiate a Return
To start a return, please follow these simple steps:
1. Contact our support team at support@brandylo.com or WhatsApp us at 0305-1177999.
2. Provide your Order Number and a brief reason for the return (along with photos if the item is damaged or defective).
3. Once your return is approved, we will provide you with the return shipping address and detailed instructions on how to send your package back to our facility.
Please note: Customers are responsible for paying their own shipping costs for returning items. Return shipping costs are non-refundable.
5. The Refund Process
Once your return is received and inspected by our quality assurance team, we will send you an email to notify you of the approval or rejection of your refund.
● If approved: Your refund will be processed as soon as your return has been inspected and approved. For Cash on Delivery (COD) orders, refunds will be issued via Bank Transfer, JazzCash, or EasyPaisa within 3 to 5 business days.
● Pre-paid Orders: Refunds for online payments will automatically be applied to your original method of payment within standard banking timelines.
6. Exchanges (Damaged or Defective Items)
We carefully inspect every order before dispatch, but if you receive a defective, damaged, or incorrect item, we will replace it immediately at no extra cost to you. Please contact us within 48 hours of receiving the defective product to arrange an expedited exchange.
7. Contact Us
For any questions regarding our Return & Refund Policy, please reach out to us:
Brandylo
● Email: support@brandylo.com
● WhatsApp / Phone: 0305-1177999
● Business Hours: Monday to Friday, 9:00 AM – 6:00 PM
Thank you for choosing Brandylo.
www.brandylo.com